All of the company’s staff in the northeast of England are currently settling in at the Rainton Bridge site, which covers more than 400,000 square feet and includes 220,000 square feet of Grade A office space.
Bosses at Npower have described the consolidation of its workforce in the northeast as being reflective of their commitment to the region and to improving levels of communication and customer service within their business.
Volker Beckers, RWE npower’s chief executive, said: “At Npower, we are all very proud of what we have already achieved at Rainton Bridge.
“We have been able to provide the best possible working environment for our people,” he added.
Rainton Bridge boasts a gym with a personal trainer, a restaurant and a deli bar, and the grade-A office space in Sunderland is set to have a £200 million IT system installed before the end of this year.
The office space now occupied by Npower was initially built for the Newcastle banking group Northern Rock, which suffered a dramatic share price loss in the autumn of 2007 and was subsequently taken over by the government to prevent it from going out of business.
As many as 70,000 people are currently employed by Npower’s parent company, RWE, which is the largest single energy producer in Germany and one of the leading suppliers of gas and electricity in Europe.
Editor’s notes: In November 2019, it was announced that the Sunderland call centre would be closed due to particularly tough trading conditions.
The closure was part of the action taken by the then-owner, E.ON, which involved closing 8 call centres in the UK in total and the loss of 4,500 jobs across the country.
Research conducted in June 2026 discovered that Just Eat took over the lease of the circa 220,000-square-foot Rainton House on Cygnet Way within the Rainton Bridge Business Park in September 2021 via an assignment, in what was the largest letting ever recorded in the North East. The lease was due to expire in August 2025.
It was reported that in November 2024, the property’s owners, Net Lease Office Properties, sold the campus. It had been marketed for £11.5 million.
In June 2026, the property was being marketed as headquarters office space for rent, although the landlord had the flexibility to offer suites to let from 6,707 square feet.